Goods are not required
You may cancel your order within 7 working days after the day you receive the goods, without giving a reason. You must inform us of your wishes by letter, fax or email, within this period. We reserve the right to charge you for all costs of carriage incurred for collections/returns.

We will either arrange for the goods to be collected or request that you return them. If we arrange collection we reserve the right to charge you for the carriage. If we agree for you to return the goods, they must be returned to us within a further 7 days. The goods should be returned in resaleable condition, in their original packaging.

Due to health and safety reasons we are unable to take back any food or drink items, biscuits, sweets, coffee and water etc.

Returns can only be accepted on perishable items if you have received the goods in faulty condition, and on sealed items (for example, audio or video recordings or computer software or supplies), if they have not been unsealed.

In the case of computer and printer consumable products, the outer seal must not have been tampered with in any way.

With diaries, planners and other dated products, the return request must be made by 10th December of the year previous to the year to which such dated product relates.

Goods have been damaged in transit
You must inform us within 3 working days of receipt if you wish to claim a refund or replacement. If you choose to be refunded and a delivery charge was made for your order, this will also be refunded. If goods returned are not found to be damaged, the terms for "Goods are not required" (as outlined above) will apply.

Goods are faulty or not of merchantable quality
You must inform us within 3 working days of receiving the goods if you wish to claim a refund or replacement. The Procedure for making a claim under guarantee outside this period is detailed in the warranty section.