Delivery Information
Delivery Policy
Subject to stock availability orders will be processed the same working day if placed before 17:15 (Monday - Friday). Orders placed after this time and on weekends or public holidays will be processed the next working day (Monday – Friday).
Delivery times are between 8:00 and 18:00 Monday to Friday (excluding bank holidays). All deliveries are shipped by courier and must be signed for and the number of parcels must be checked at receipt of order. Any disputes regarding the number of parcels received cannot be made if they were not indicated on the paperwork at the time of receipt. Standard delivery is next working day where available. Locations where next day delivery are not available will be shown at the delivery stage of the checkout process once you have entered your delivery postcode.
You should ensure someone is available to sign for your order. If a delivery is refused we reserve the right to charge a return and restocking fee of £5.95 (+vat). If nobody is available to take receipt of the delivery we reserve the right to charge an additional £5.95 (+Vat) for each additional delivery attempt to cover additional administration and delivery costs. Please note we will attempt delivery 2 to 3 times depending on the courier, after which point the goods will be returned to our warehouse and a £5.95 (+vat) failed delivery/return charge will be deducted from the total refund.
We deliver to all mainland UK postcodes and Northern Island BT Postcodes. We also deliver to Scottish Islands, Isles of Scilly and Isle of Man, although we cannot guarantee a next day service in these locations. Please note we do not deliver to the Channel Islands, Southern Ireland or PO Box addresses.
Delivery Services & Costs
Standard Next Working Day Delivery (24-48hr, Monday to Friday, orders placed before 17:15)
Orders under £20 ex Vat (£24 including Vat) = £5.95 + Vat (7.14 including Vat)
Orders over £20 and under £50 ex Vat (£24 to £60 including Vat) = £4.95 + Vat (5.94 including Vat)
Orders over £50 ex Vat (£60 including Vat) = Free
Priority Next Working Day Delivery (Monday to Friday, orders placed before 17:15)
Orders under £20 ex Vat (£24 including Vat) = £6.95 + Vat (£8.34 including Vat)
Orders over £20 and under £50 ex Vat (£24 to £60 including Vat) = £5.95 + Vat (£7.14 including Vat)
Orders over £50 ex Vat (£60 including Vat) = £1.95 + Vat (£2.35 including Vat)
AOS Member Benefits Delivery (Monday to Friday, orders placed before 17:15)
Intermediate Members - Orders over £40 ex Vat (£48 including Vat) = Free Next Day Delivery
Advanced Members - Orders over £30 ex Vat (£36 including Vat) = Free Next Day Delivery
Expert & Ultimate Members - Free Priority Next Day Delivery on all orders (Terms apply)
Royal Mail Postage Stamps
All orders = £4.00 + Vat (£4.80 including Vat)
* Please note we are unable to offer a next day delivery to some UK locations (e.g Aberdeen). Full details of the delivery services available for your location will be provided once you've entered your delivery address at the checkout.
Certain items such as furniture, chairs, safes and some electrical equipment are not covered by our standard delivery policy and may incur additional charges. Products that do not qualify for our standard delivery service will be indicated on the item product page of our website and will be subject to additional delivery charges as indicated. These charges are also detailed in our Delivery Policy.
Office Furniture delivery
Free Delivery Service – 1-2 working days
Next Working Day Delivery - Chargeable ( Monday to Friday, orders placed before 16:45)
We use a specialist furniture logistics company for all furniture orders and endeavor to deliver all stock available items within 2-3 working days. Our standard office furniture delivery service is to kerbside/warehouse only and advise you contact us first to discuss other options if this is not suitable before placing your order. The majority of furniture items are delivered flat packed and are self-assembly. We do not offer an installation service for these items. Please note we reserve the right to charge a restocking fee of 30% for failed furniture deliveries.
*Please note that furniture items do not count towards your basket total when calculating our standard delivery rates and is in addition to any other delivery charges that you may incur.
Office Chairs & Small Furniture delivery
Free Delivery Service – 1-2 working days
Next Working Day Delivery - Chargeable ( Monday to Friday, orders placed before 16:45)
We use a specialist logistics company for all our office chair and furniture orders and endeavor to deliver all stock available items within 2-3 working days. Our standard chair and furniture delivery service is to kerbside/warehouse only and advise you contact us first to discuss other options if this is not suitable before placing your order. Some office chairs and furniture items are self-assembly and we do not offer an installation service for these items. Please call to check before placing your order if you would like clarification of which items require assembly. Please note we reserve the right to charge a restocking fee of 30% for failed deliveries.
*Please note that furniture items do not count towards your basket total when calculating our standard delivery rates and is in addition to any other delivery charges that you may incur.
Security & Fire Safes
Delivery – 7-14 working days
Delivery to ground floor only = Free of charge
We offer a free delivery for fire and security safes to the ground floor only if there is no access restrictions (e.g. times, steps, door size, etc). If delivery is required to a different floor or delivery restrictions apply please contact us before placing your order as there may be an additional charge. Please note we reserve the right to charge a restocking fee of 30% for failed safe deliveries.
Damaged Items / Picking Errors / Shortages / Additional Items
Damaged items, picking errors or shortages on an order must be reported to us within 48 hours of receipt of the delivery. We are unable to replace, exchange or provide a credit for any claims made after this period. You must also ensure that we are informed of any additional items supplied in error or in excess of your order. These items will be collected (at our cost) and must be returned as new, in a resalable condition in their original unmarked packaging. We reserve the right to charge you for any goods delivered in error, where you have not followed these conditions.
Faulty Goods
In the event that you have received an item that is faulty please contact us on 01452 888186 or email us using the 'Contact' page on our website to arrange a return, replacement or refund.
Terms and Conditions
The delivery of goods are also governed by our Terms and Conditions which is incorporated into this Delivery Policy by this reference. To view our Terms and Conditions please click on the relevant link on the AOS Online LLP website.
