How to order
Quick and easy
Shopping online at AOS Online is easy - simply follow the steps below then sit back and wait for your order to arrive. However, if you do not wish to order online, you can also place your order over the phone
Prefer to talk? Call our friendly customer services team today on 01452 888186.
Find the product you want to buy
To find the items you are looking for, either select the category where it is most likely to appear from the left navigation menu or type the name of the item you are looking for into the search box at the top of the page and click 'Search'. You will then be presented with a list of suitable products which you can then then filter down even further by using the “Refine Results” filter menu to the left of the product results.
Add the items to your shopping basket
When you are on the product page, you will be able to view more detailed information relating to the product you have selected, view the current stock level and the pricing options available. You can also read reviews about this product left by our other customers. When you are happy with your selection enter the quantity you require (1 is the default quantity) before clicking 'Add To Basket'. If you are logged in and are likely to be purchasing this product again you can also add it to your favourites list by clicking ‘Add to Favourites’.
If the product page advertises a selection of related products at the bottom of the page you also require, please enter the quantity you requier for each item before clicking 'Add To Basket'.
You can also quickly view related products categories that are associated with the item you are purchasing by clicking on a selection from within the ‘Associated Categories’ tab.
Review your shopping basket
To view your Shopping Basket, hover your mouse cursor over ‘’Go to Checkout’ in the top right hand corner of your screen. Here you can review the items you have added to your shopping basket and remove items if required. Then click ‘View Cart’ or ‘Checkout’ to proceed. From here you will be to amend the quantity of the products you have added to your basket or remove them if required. In some instances products may be available at a reduced costs when purchasing larger quantities.
Use a promotional code or gift voucher
At various times we may offer seasonal or promotional discounts on our products or run a competition to win a gift voucher. To take advantage of these offers when they are available;
- Click the ‘Use Promotional Code’ to enter your promotional code.
- Click the ‘Use Gift Voucher’ to enter your gift voucher code.
The Promotional and Gift Voucher codes are case sensitive and should be entered directly as shown on the promotion.
* Please note that terms and conditions apply to all of our promotions and sales, for example, there are frequently a selection of products or categories that are excluded from our promotions. All promotions are subject to stock availability and promotional and gift voucher codes can no longer be honoured after their 'End Date'.
Continue to checkout
When you are happy with the contents of your basket, click 'Checkout'. This will take you to the first step in our secure Checkout process.
Login, Fast Checkout or Guest Checkout
If you have an account enter your email address and password and click ‘Login’.
If this is your first time shopping at AOS Online and you do not have an account select either ‘Fast Checkout’ or ‘Guest Checkout'. By using ‘Fast Checkout' you will benefit from creating an account which allows you to keep track of your order status and view your past order history.
Enter your contact details and billing address
Select your account type from either ‘Personal’ or ‘Business’ and enter your contact details. Please check these details are correct as we may need to use them if we have a question about your order. The email address is also where we send a copy of your order confirmation and any information regarding your delivery.
You can enter your billing address details by either using our ‘Find Address’ lookup or by entering them manually. The billing address you enter must match the address of where your payment card is registered. If you have an account, we will store the billing addresses you have used in the past to save you having to enter frequently used billing addresses again the next time you visit.
If your delivery address is the same as your billing address tick ‘My delivery address and billing address are the same’ at the bottom of the page so you don’t have to fill out your delivery address later.
Now enter your preferred password, tick to agree to our terms & conditions of sale and click ‘Continue’.
Enter your delivery address or choose a saved address
This is the address we will deliver your order to and does not have to be the same as your billing address. If you have an account, we will store the delivery addresses you have used previously to save you having to enter frequently used delivery addresses again the next time you visit. These can be selected from the dropdown list or if required you can choose to create a new address. When you are happy with your selection click ‘Continue’
Choose your delivery method
You will be shown the delivery options that are available for the products and delivery address you have chosen. From the options available choose the delivery method you require – this will update the total price if applicable. You can also leave us a comment if necessary relating to your order or delivery and once you are happy then click ‘Continue’.
Select your payment method
You will be given the option to pay by Credit Card, PayPal or On Account. The option to pay ‘On Account’ is for business customers only who have previously applied for and had their application approved. If you would like to apply for a 30 day credit account please contact our accounts department on 01452 888186. Please note it can take up to 48hrs for credit account applications to be authorised as we need adequate time to perform the necessary security and credit checks.
Once you have chosen our prefered payment methof click 'Continue'. You will not be charged at this point of the checkout process.
Review and confirm your order
You will be presented with a summary of your order, including the total price, and the delivery method with costs based on your selection. Please double check all the details, then click ‘Confirm Order'. You will then be redirected to either SAGE PAY to pay securely by credit card, PayPal to login and pay by your PayPal account or your order will be processed and charged automatically to your credit account.
We will not charge your credit/debit card or PayPal account until you have confirmed your order on the appropriate secure site.