If you are not completely satisfied with the item(s) you have received and would like to return or exchange an item or items you must notify us within 14 days of receipt by telephone or email. The item(s) must be in a resalable condition and in its original packaging. We are unable to accept goods for return if the original sealed packaging has been split or opened. AOS Online LLP is not responsible for paying return shipment costs.
In some instances we may be able to accept returns for items within 28 days of receipt, however these items will incur a restocking fee. Please contact our customer service team for further details.
Please note refunds are made exclusive of any delivery charges unless you are returning your whole order.
*Please note we don't accept returns that are sent to us directly as our warehouse is located in a different location to our offices. All returns have to be agreed with us first and confirmed by email and must be collected by our courier from the same address the goods were delivered to.
Item(s) no longer required
If you would like make a return for goods no longer required please call us on 01452 888186 or email us using the 'Contact' page on our website with the reason for return, your original order number, the details of the product for return and the quantity. We will arrange for the goods to be collected from you directly at a cost of £3.95 (+Vat) by secure courier. We do not offer the option for you to send goods back to us as our warehouse is in a different location to our office.
Please note some items listed on our website are non-returnable, details of which are indicated on the product page of each item under the Additional Product Details tab under "Returns Allowed - Yes/No".
Food / Beverages / Hygiene
Due to health and safety reasons we are unable to accept returns on any food or drink items including biscuits, sweets, headphones, coffee and water etc.
Returns can only be accepted on perishable items if you have received the goods in a faulty condition, and on sealed items (for example, printer cartridges, computer software or backup media), if they have not been unsealed.
Business Machines & Electricals
Business machines and electrical goods cannot be returned once the item(s) box has been opened. Only goods which are faulty or damaged upon receipt can be returned once they have been opened.
Furniture & Chairs
Any furniture items, including chairs and storage which are no longer required will incur a 35% restocking fee. This fee will be deducted when your refund is processed.
In addition to our standard terms detailed above, any dated products like diaries and planners that are no longer required cannot be returned after 30th November of the year previous to the year to which such dated product relates.
Damaged Items / Picking Errors / Shortages / Additional Items
Damaged items, picking errors or shortages on an order must be reported to us within 48 hours of receipt of the delivery. We are unable to replace, exchange or provide a credit for any claims made after this period. You must also ensure that we are informed of any additional items supplied in error or in excess of your order. These items will be collected (at our cost) and must be returned as new, in a resalable condition in their original unmarked packaging. We reserve the right to charge you for any goods delivered in error, where you have not followed these conditions.
In the event that you have received an item that is faulty please contact us on 01452 888186 or email us using the 'Contact' page on our website to arrange a return and replacement. If the goods were purchased within the last 14 days you can request a refund if preferred, outside 14 days we will provide a replacement.
Terms and Conditions
The delivery of goods are also governed by our Terms and Conditions which is incorporated into this Returns Policy by this reference. To view our Terms and Conditions please click on the relevant link on the AOS Online LLP website.