Terms & Conditions
This agreement applies as between you, the User of this Website and AOS Online LLP, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
means any third party responsible for transporting purchased Goods from our Premises to customers;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
means any products that AOS Online LLP advertises and / or makes available for sale through this Website;
“AOS Online LLP”
means AOS Online LLP of 5 Pullman Court, Great Western Road, Gloucester GL1 3ND;
means collectively any online facilities, tools, services or information that AOS Online LLP makes available through the Website either now or in the future;
means collectively but not be limited to voucher codes, additional discounts, free gifts or reward points on Goods purchased from AOS Online LLP;
means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
Means our registered office located at 5 Pullman Court, Great Western Road, Gloucester GL1 3ND. This is a correspondence address only and can not accept the return of any goods.
means any online communications infrastructure that AOS Online LLP makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Website and is not employed by AOS Online LLP and acting in the course of their employment; and
means the website that you are currently using (https://www.aosonline.co.uk) and any sub-domains of this site (e.g. subdomain.aosonline.co.uk) unless expressly excluded by their own Terms and Conditions.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of business.
4. International Customers
AOS Online LLP does not accept orders, or ship Goods outside of the UK. If Goods are ordered through our website from outside AOS Online LLP’s country of residence your order will be cancelled and refunded in full.
5. Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of AOS Online LLP, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by AOS Online LLP.
6. Third Party Intellectual Property
6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
7. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
8. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of AOS Online LLP or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
9. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site https://www.aosonline.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of AOS Online LLP. To find out more please contact us by email us using the 'Contact' page on our website .
10. Use of Communications Facilities
10.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
10.1.1 You must not use obscene or vulgar language;
10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 You must not submit Content that is intended to promote or incite violence;
10.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
10.1.6 You must not impersonate other people, particularly employees and representatives of AOS Online LLP or our affiliates; and
10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
10.2 You acknowledge that AOS Online LLP reserves the right to monitor any and all communications made to us or using our System.
10.3 You acknowledge that AOS Online LLP may retain copies of any and all communications made to us or using our System.
10.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
11.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
11.1.1 all information you submit is accurate and truthful;
11.1.2 you have permission to submit Payment Information where permission may be required; and
11.1.3 you will keep this information accurate and up-to-date.
11.1.4 Your creation of an Account is further affirmation of your representation and warranty.
11.2 It is recommended that you do not share your Account details, particularly your username and password. AOS Online LLP accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact AOS Online LLP immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, AOS Online LLP accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
12. Termination and Cancellation
12.1 Either AOS Online LLP or you may terminate your Account. If AOS Online LLP terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2 If AOS Online LLP terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
12.3 AOS Online LLP reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-dispatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the Goods were purchased.
13.1 All Goods selected for purchase must be paid in full by means of a payment method offered at checkout unless you have a credit facility with AOS Online LLP.
13.2 Where a credit facility has been provided for you by AOS Online LLP unless otherwise stated, invoices must be paid within 30-calendar days nett monthly.
13.3 If you have not paid in full by that date then we will be entitled to charge you interest at 8%, above the current base-lending rate of Lloyds TSB Bank, compounded daily, on the amount outstanding until it has been paid in full.
13.4 If payment is not made within the agreed payment terms AOS Online LLP will be entitled to sue you for the money and our costs incurred whether or not property in the Goods has passed to you.
13.5 If you have any dispute or counterclaim against us, you will not be entitled to make any reduction in, or deferment of payment because of that dispute or counterclaim.
14. Goods, Pricing and Availability
14.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from AOS Online LLP correspond to the actual Goods, AOS Online LLP is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
14.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
14.3 AOS Online LLP does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the website.
14.4 All pricing information on the Website is correct at the time of going online. AOS Online LLP reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every day.
14.5 It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
14.6 The “RRP’s” used on the site represent the manufacturer’s suggested selling price and is not indicative of the prevailing selling prices at any given time or in any given area.
14.7 By default all prices on the Website do not include VAT. Prices can be displayed using VAT be selecting the Inc.Vat option in the top menu section of the website. AOS Online LLP’s VAT number is GB 985859438.
15. Property, Risk and Account of Profits
15.1 Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by AOS Online LLP. Title remains with AOS Online LLP until payment is complete.
15.2 If the Purchaser sells the Goods on to its own customers in any form, either as purchased from AOS Online LLP or forming a component part of a larger Good, and any amount of the purchase price payable to AOS Online LLP remains outstanding, the Purchaser must account to AOS Online LLP for the proceeds of such a sale. The Purchaser is then required to hold such proceeds on trust for AOS Online LLP until payment has been received in full by AOS Online LLP.
15.3 AOS Online LLP reserves the right to trace all proceeds under the principles of Re Hallett’s Estate (1880) 13 Ch D 696. Once the payment date has passed, if any sums remain outstanding, AOS Online LLP has the right to enter the Purchaser’s premises and remove any Goods which, by virtue of sub-Clause 14.1, remain the property of AOS Online LLP.
16.1 Use of the Website is also governed by our Delivery Policy which is incorporated into these Terms and Conditions by this reference. To view the Delivery Policy, please click on the relevant link on the AOS Online LLP website.
16.2 AOS Online LLP will aim to delivery your Goods within 1-2 working days, unless the Goods are shown as out of stock, or show a longer expected delivery period on our website, or you have been advised otherwise. We will notify you by way of email when your Goods are to be dispatched to you should your Goods not be available for delivery the next working day. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
16.3 If AOS Online LLP receives no communication from you, within 48 hours of delivery receipt, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
17. Returns Policy
AOS Online LLP aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions.
17.1 Use of the Website is also governed by our Returns Policy which is incorporated into these Terms and Conditions by this reference. To view the Returns Policy, please click on the relevant link on the AOS Online LLP website.
17.2 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 business working days to arrange collection and return. AOS Online LLP is not responsible for paying return shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
17.3 If any Goods you have purchased have faults when they are delivered to you, you should contact AOS Online LLP within 48 hours of delivery receipt to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. For all Goods which produce a fault after 7 days the manufacturer’s standard warranty Terms and Conditions will apply (normally 12 months). Please speak to our customer service department for further assistance in this instance.
17.4 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
17.5 If Goods are damaged in transit and the damage is apparent on delivery, you must sign the delivery note to the effect that the Goods have been damaged. In any event, you should report such damage to AOS Online LLP within 48 hours of delivery receipt and arrange collection and return. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
17.6 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 10 business working days after the Goods have been delivered. If you change your mind about the Goods within this period, please return them to AOS Online LLP within 10 business working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.
17.7 Due to the cost of managing returns on furniture, there will be a re-stocking fee of 35% in addition to the carriage charge on all Goods from the Office Furniture and Office Chairs categories of our website. We will either arrange for the Goods to be collected or request that you return them. We advise that all Goods returned are arranged by us and using our own couriers as we cannot be held responsible for Goods damaged or lost in transit when using other delivery services. If we arrange collection we reserve the right to charge you for the carriage. If we agree for you to return the Goods, they must be returned to us within a further 5 business working days. All Goods must be returned in a re-saleable condition and in their original packaging.
17.8 Due to health and safety reasons we are unable to accept returns for any food, drink or personal hygiene Goods. Returns can only be accepted on perishable Goods if you have received the Goods in a faulty condition and on sealed Goods (for example, printers, software, printer cartridges, toilet rolls etc.), if they have not been unsealed. In the case of computer and printer consumable Goods, the outer seal must not have been tampered with in any way.
17.9 With diaries, planners and other dated Goods, the return request must be made by the 30th November of the year previous to the year to which such dated Goods relate.
17.10 If you wish to return Goods to AOS Online LLP for any of the above reasons, please contact us using the details on the Returns page of our website to make the appropriate arrangements.
17.11 AOS Online LLP reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
17.11.1 Any use or enjoyment that you may have already had out of the Goods;
17.11.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
17.11.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
17.11.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
18.1 On occasion AOS Online LLP may run Promotions which may include, but not be limited to voucher codes, additional discounts, free gifts or reward points on Goods purchased.
18.1.1 Only one Promotion can be used per order and may not be used in combination with another promotion or used to collect reward points except where specified.
18.1.2 Promotional items that you purchase (either free of charge or at a reduced rate) do not qualify or count towards your basket value in order to redeem further free Promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase Promotional items in order to increase basket size to qualify for further Promotions. From time to time certain products may be excluded from current Promotions and any such exclusion will be notified to you through the Website or at Checkout.
18.1.3 All Promotions are subject to availability and while stocks last. We reserve the right to end a Promotion at any time.
18.1.4 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a Promotion for any reason.
18.1.5 In order to claim a Promotion you must enter the relevant code when placing your order online or quote it when placing your order by telephone. A Promotion cannot be claimed after an order has been submitted or confirmed.
18.1.6 VAT and any other supplementary charges (such as delivery or postage & packing) may still be payable and shall not count towards a minimum spending requirement.
18.1.7 If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the Goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items.
18.1.8 where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.
18.1.9 Gifts are limited to one per customer per week unless otherwise stated. In some instances they are restricted to one per registered account. Only one gift can be claimed with each order and our gift coupons cannot be used in conjunction with any other special offers. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.
18.1.10 Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.
19.3 Reviews & Feedback requests - Feefo are our review generators and are acting on our behalf. They are only permitted to use your data to request a review from you. They will only use your contact details for market research and not use them for any other purpose. By accepting these Terms and Conditions, you are giving consent to Feefo to contact you on our behalf.
20.1 AOS Online LLP makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
20.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
20.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
20.4 Whilst AOS Online LLP uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
21. Changes to the Service and these Terms and Conditions
AOS Online LLP reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If AOS Online LLP is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
22. Availability of the Website
22.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
22.2 AOS Online LLP accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
23. Limitation of Liability
23.1 To the maximum extent permitted by law, AOS Online LLP accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
23.2 AOS Online LLP shall be under no liability:
23.2.1 in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;
23.2.2 in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow AOS Online LLP’s or manufacturer’s instructions (whether oral or in writing), misuse or alteration without the AOS Online LLP’s approval;
23.2.3 under any warranty, condition or guarantee, or any duty at common law, if the total price for the Goods has not been paid by the due date for payment;
23.2.4 by any oral warranty or representation given or made on its behalf unless confirmed in writing; or
23.2.5 in respect of any data corruption or other damage to or loss of computer software or hardware arising from the use of any computer media Goods supplied hereunder by AOS Online LLP in conjunction with any such software or hardware. It is the responsibility of the Buyer to ensure that it or the ultimate end-user of the Goods takes all necessary precautions (including, but without limitation, testing the Goods on up-to-date anti-virus software) when used in conjunction with any computer software or hardware.
23.3 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to AOS Online LLP in accordance with these Conditions, AOS Online LLP shall be entitled to replace the Goods (or the part in question) free of charge or, at AOS Online LLP’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), provided a complaint is made in writing within 48 hours after delivery and the Goods are returned within 10 working days. AOS Online LLP shall have no further liability to the Buyer.
23.4 Subject as expressly provided in these Conditions (and specifically without prejudice to 22.3 above), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
23.5 Except in respect of death or personal injury caused by the Seller’s negligence, AOS Online LLP shall not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term or any duty at common law or under the express terms of the contract, for any consequential or indirect loss or damage, costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the AOS Online LLP, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions. Non-exhaustive illustrations of consequential or indirect loss include:
23.5.1 Loss of profit,
23.5.2 Loss of contracts,
23.5.3 Loss of use.
23.6 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
24. Force Majeure
No liability is accepted by AOS Online LLP for any direct or indirect loss arising from non-delivery or delay in delivery of any Goods caused by act of God, riot or civil commotion, war, strike, lockout, fire, flood, drought, act of government, failure to obtain or shortages of raw materials or any other cause whatsoever beyond its control.
25. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
26. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
27. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and AOS Online LLP.
28.1 All notices / communications shall be given to us either by post to our Premises (see address above) or email us using the 'Contact' page on our website. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
28.2 AOS Online LLP may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.
29. Law and Jurisdiction
These Terms and Conditions and the relationship between you and AOS Online LLP shall be governed by and construed in accordance with the Law of England and Wales and AOS Online LLP and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.